We are usually shipping all orders from our facilities within 24h. Please be aware that due to COVID-19 there might be a delay in shipping/transit times with our parcel service.
You wish to return a product?
No problem. All unused items purchased in our shop can be returned to us free of charge within 30 days. Just follow the step-by-step instructions:
If you have created an account with us, please log in. In the order history you will find an overview of your orders.
If you are not a registered customer, you can access your order via the order status. All you need is the order number and your e-mail address.
Now select the products you want to return and select a reason for the return.
When you have selected all products, click 'Send' and submit your return request to us. You need a return label to return the parcel to us free of charge via DHL. Simply contact our Consumer Service team. You will then receive an e-mail with the return label.
Pack the product to be returned into its original box and apply the return label to the carton.
Drop the box off with your local post office
To find the next post office near you please visit https://locator.dhl.com/
Visit our US website